Job Openings: Contact Center Assistant Manager (Falls Church)

Duties:

Do you want to be part of a team that challenges you? A team that fosters learning and creates growth opportunities in a thriving culture? Well, join ACFCU! We’re more than just a place to work—we’re a diverse community credit union that is committed to our values and mission to empower the financial lives of our members and co-workers alike.

The Contact Center Assistant Manager serves in a leadership capacity in promoting and maintaining a remarkable sales and service culture. This individual monitors Contact Center operations to ensure a professional image and approach are being consistently exercised. The Assistant Manager is responsible for managing call volume, assisting with performance reviews, monitoring calls, providing coaching sessions, and improving processes and procedures. This individual will be a highly energized self-starter that can motivate a team to achieve success through creative and innovative methods. The individual assists the Contact Center Manager in the daily operation of the department in meeting the Credit Union and departmental goals and objectives. The Assistant Manager also works in coordination with management on special projects as required.

Requirements:

What You’ll Bring

• Two-year degree or equivalent education desired.
• Minimum 2 years of financial institution experience required.
• A working knowledge of call center operations to coordinate the daily functioning of the department and to resolve employee and customer problems.
• Previous supervisory experience is highly preferred.
• A sense of positivity, belief, and a can do attitude.
• Effective sales, customer service, and organizational skills.
• A desire to work in a dynamic, highly collaborative work environment.
• A desire to work in a fast paced environment, that strives for excellence.
• High levels of communication, interpersonal and leadership skills necessary to represent ACFCU in a positive manner in dealing with members and team members.

Misc Comments:

What You Can Expect From ACFCU

• A fun work environment! We help build relationships by providing remarkable service, celebrating internal and external opportunities, acting with integrity, and loving our Arlington community.
• Highly competitive compensation and benefits package to include: medical, dental, life, short-term and long-term disability insurance, 401(k) plan, profit sharing, paid holiday, and paid time off. We also offer pet insurance!
• Employee PERKS to include: a culture day, birthday off with pay, volunteer leave, tuition assistance, relaxed dress environment, discounted gym membership, discounted loans, employee referral bonus program, and exciting cultural events.
• A Cultural Development Committee (CDC) designed to champion organizational culture by embodying our core values and putting them into action! The CDC Team helps to incorporate positive change and influence that impacts culture, employee engagement, and the overall work environment.

Join our team! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or state as an individual with a disability.

Applicants can apply below: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ba890523-621a-45e9-8fe3-34e1d78c076f&ccId=19000101_000001&source=CC2&lang=en_US&selectedMenuKey=CareerCenter&jobId=465910

How to Apply

Upload Your Resume for Contact Center Assistant Manager (Falls Church)

Carefully read the above posting for specific information on how to apply for this position. If the credit union requests you apply through their website or directly through email to one of their staff members, please use that method to ensure timely consideration for the position you seek.

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