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Job Openings: Universal Member Service Representative (Salem)

Announcement Number:2024-44
Announcement Date:June 18, 2024
Location of Position:Salem
Salary:Based on experience


InFirst Federal Credit Union (InFirst) has provided financial services to members for more than 89 years. InFirst is seeking a Universal Member Service Representative for our Salem and Melrose, Virginia Branches.

Responsibilities include:

  • Assists members and potential members with their financial needs, opens new accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services.
  • Performs a broad range of branch and teller activities in person and/or via phone, mail, e-mail, fax, and online services. Provides such member services as responding to inquiries concerning account activity on both deposit and loan accounts, debit and credit cards, membership, order checks, corrections, etc.
  • Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing credit union products and services.  Cross-offers credit union products and services.


Education and Skills Experience

A high school education or GED is required.  Six months to two years of similar or related experience in member service, operation, and/or lending. Previous sales experience. Previous teller and/or member service experience preferred.

Misc Comments:

InFirst Benefits

An attractive compensation package includes base pay, 401(k), federal holidays, financial wellness, and tuition reimbursement. Candidates considered for employment must pass a credit, background, references, and bonding check. 

About Us

InFirst is a member-owned cooperative, providing financial solutions to our members.  Originally chartered in 1935, InFirst serves approximately 15,000 members nationwide and has an asset size of over $200 million.  InFirst has a dynamic and diverse work culture.  Our core values are Integrity, Compassion, and Unity. 

EEO Statement

InFirst is an Equal Opportunity Employer fully dedicated to achieving a diverse team.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law. 

To apply:


How to Apply

Upload Your Resume for Universal Member Service Representative (Salem)

Carefully read the above posting for specific information on how to apply for this position. If the credit union requests you apply through their website or directly through email to one of their staff members, please use that method to ensure timely consideration for the position you seek.

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