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Job Openings: Financial Service Representative Coordinator (Newport News)

Announcement Number:2022-48
Announcement Date:May 12, 2022
Location of Position:Newport News
Salary:Based on experience
Days:Monday - Friday 8:00-6:30; rotating Saturdays 8:00-1:30
Hours:Monday - Friday 8:00-6:30; rotating Saturdays 8:00-1:30


1st Advantage Federal Credit Union is currently accepting applications for a full-time Financial Service Representative Coordinator for our Denbigh branch. The selected candidate must be available to work 40 hours per week between the hours of 8:00-6:30 Mon-Fri and rotating Saturdays 8:00-1:30. This position will coordinate all aspects of teller operations within the branch ensuring the daily activities of the FSRs are performed in a timely, accurate and courteous manner. Order and conduct cash management duties. Actively participate in branch's goals by modeling expected performance on teller line and mentoring FSRs in sales and service techniques. Provide working leadership and guidance to FSRs through assignment of work and by providing technical guidance.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

Essential Functions & Responsibilities:

  • Schedules and monitors daily activities of Financial Service Representatives and perform FSR job duties as required.
  • Trains, directs, and provides feedback on employee performance within the department; identifies performance problems and makes recommendations to correct performance deficiencies.
  • Monitors department activities for compliance with established policy and regulations. Takes action to resolve any out-of-compliance issues.
  • Orders daily cash requirement for the Credit Union. Manages vault cash.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • To ensure that FSRs balance their cash drawers, being no more than $10 off in a 30-day period on average.
  • To achieve an average of 85% or more on the assigned individual scorecard.
  • To coach a highly qualified staff, sufficient to meet the daily demands of the credit union's members.
  • Maintain knowledge of and consistently adhere to credit union policies and procedures.
  • To note observations of FSR performance and provide on the spot feedback as needed. Escalate to management as needed for written documentation.
  • To maintain a professional work environment and businesslike appearance. Uphold 1A image standards.
  • To proactively demonstrate the 1st Advantage FCU core values of integrity, trustworthiness, teamwork and excellence for all members and colleagues.


Knowledge and Skills:

At least 3 to 5 years of similar or related experience.

Education:  A minimum of a high school education or GED

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Misc Comments:

Please visit our career page to apply: https://www.1stadvantage.org/about/careers


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

How to Apply

Upload Your Resume for Financial Service Representative Coordinator (Newport News)

Carefully read the above posting for specific information on how to apply for this position. If the credit union requests you apply through their website or directly through email to one of their staff members, please use that method to ensure timely consideration for the position you seek.

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