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Your Loan Member Has Died: Now What?

Date: January 22, 2014

Time: 3:00pm - 4:30pm

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It could happen today — one of your members dies while still owing on a loan or other obligation to your credit union. In this situation, your credit union needs to act swiftly to increase your chances of collection on the loan and to avoid liability. What should you do? This webinar will thoroughly explain the proper procedures and processes to follow when a loan member dies.

Continuing Education: Attendance verification for CE credits upon request


  • Does the member’s death constitute a loan default?
  • What if the loan payments continue to be made by the deceased’s relative?
  • Is the deceased’s estate or surviving spouse liable for the loan?
  • Can you setoff the deceased’s deposit accounts for debts owed to the credit union?
  • How should the credit union deal with the deceased’s estate?
  • What if a probate estate is never opened regarding the deceased?
    • Sample procedures for handling and collecting loans of deceased members
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session will benefit all loan officers, loan operations personnel, collection staff, member service representatives, compliance personnel, auditors, attorneys, and managers.

Webinar content is subject to copyright and intended for your individual credit union’s use only.