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Your Deposit Member Has Died: Now What?

Date: March 20, 2014

Time: 3:00pm - 4:30pm

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It could happen today — one of your depositors dies. What should you do? Your credit union needs to act appropriately and promptly to avoid liability. This webinar will thoroughly explain the proper procedures and processes your credit union should follow when a depositor dies.

Continuing Education: Attendance verification for CE credits upon request

HIGHLIGHTS

  • Can the credit union pay checks after the death of the member?
  • Who can negotiate a check made payable to the deceased member?
  • How should survivor accounts such as payable-on-death and joint accounts be handled?
  • What if the deceased member was the sole account owner?
  • Can the decedent’s accounts be setoff for debts owed to the credit union?
  • How should the credit union deal with the decedent’s estate or relatives?
  • When can Social Security funds be reclaimed from the credit union?
  • TAKE-AWAY TOOLKIT
    • Sample procedures for handling accounts of deceased members
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

WHO SHOULD ATTEND?

This informative session will be useful to all deposit operations personnel, collectors, member service representatives, compliance personnel, and managers.

PLEASE NOTE
Webinar content is subject to copyright and intended for your individual credit union’s use only.