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Regulation E & Debit Card Error Resolution: Processing, Disclosure & Investigation

Date: June 24, 2014

Time: 3:00pm - 4:30pm

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Tuesday, June 24, 2014

9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Do you understand the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution? Can you define an error according to the regulation and the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution? This webinar will address those issues and cover how to minimize your financial institution’s losses.

This course is eligible for 1.8 AAP credits.
Continuing Education: Attendance verification for CE credits upon request


  • Accountholder versus financial institution liability
  • The investigation
  • Provisional credit
  • Required communications
  • Recordkeeping
    • Regulation E error resolution flowchart
    • Sample error resolution log
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for card personnel, operations, branch staff, compliance officers, and AAP candidates.