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Modifications, Workouts & Rescue Options: Working with Troubled Members

Date: August 21, 2013

Time: 3:00pm - 4:30pm

Location: Webinar


Here’s a simple accounting rule that everyone understands: a loan is only an asset as long as the borrower pays on it. The trick is to keep the borrower paying on a loan when they face difficult times. With bankruptcy attorneys, loan sharks, bogus debt-solution firms, and credit doctors, the marketplace is filled with people offering your member an “easy way out.” What are you going to do about it?

Once a borrower begins to have financial problems, the credit union needs to communicate effectively and be ready to work toward finding a successful conclusion to the loan. To do this, you must understand the available workout options and how to use each one effectively. This session will provide effective techniques for early identification and intervention that focus on member service and creating a workable solution!

Continuing Education: Attendance verification for CE credits upon request


    • Difference between delinquent and troubled members
    • Methods to identify emerging troubled members
    • Regulatory guidance of loan modifications
    • Creating a comprehensive solutions matrix
    • Tools and techniques for effective loan modifications
    • Policy requirements and guidelines
    • Sample loan modification policy
    • Sample collections solutions matrix
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session would best suit executives, managers, loan officers, lending staff, accounting and finance staff, collections personnel, and others that deal with financially-troubled members.