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Legally Handling ATM & Debit Card Claims Under Regulation E

Date: May 14, 2013

Time: 3:00pm - 4:30pm

Location: Webinar


The Electronic Fund Transfer Act and Regulation E provide many consumer protections, but also impose responsibilities and liabilities on your credit union. Anyone who has attempted to read the regulatory language will agree that Reg E is complicated. Given the rapid changes in the types of electronic transfers, there is often confusion about when Reg E applies. It is further complicated because there is a legal distinction between a Reg E claim and a merchant dispute under the card-issuer rules. This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper consumer reimbursement, consumer notices, and specific deadlines.

Continuing Education: Attendance verification for CE credits upon request


  • What transactions does Reg E cover?
  • Your credit union’s responsibilities under Reg E
  • Proper handling of Reg E error-resolution claims
  • What your credit union can and can’t require of the consumer
  • The distinction between Reg E and the Visa/MC rules
    • Detailed sample form of error-resolution procedures, including specific deadlines
    • Easy-to-follow matrix to determine the dollar amount of the consumer’s liability
    • CFPB’s exam procedures used to determine compliance with Reg E


This informative session will benefit deposit personnel, tellers, member service representatives, new accounts personnel, account officers, managers, and compliance personnel.

Webinar content is subject to copyright and intended for your individual credit union’s use only.