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Avoiding Loss at the Teller Line

Date: July 17, 2013

Time: 3:00pm - 4:30pm

Location: Webinar


TIME: 3:00 pm – 4:30 pm

Every day, frontline personnel help members with financial transactions. Most of the time, those transactions are uneventful. But what about instances when a teller is faced with an unusual transaction, unusual behavior, or situations that require extra due diligence? Often, this doesn’t even involve extraordinary situations. Yet the credit union may still take a loss, whether from a bad check, identity theft, elder financial abuse, or dealing with someone who may not have authority on an account. In addition, what about simple human mistakes?

From verifying someone’s authority to transact to recognizing suspicious activity, every teller should strive to improve performance and guard against loss. How do you deal with endorsement issues, account-ownership disputes, and schemes designed to defraud? How can you protect the member and the credit union? How does your position on the frontline uniquely enable you to avoid loss? What if a member is trying to “pull a fast one” on you? Join us for this webinar and learn how to spot certain signs and activities that indicate fraud attempts.

Continuing Education: Attendance verification for CE credits upon request

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  • Who can negotiate a check, including checks payable to multiple parties or to someone in a fiduciary capacity?
  • What are some common tricks that will help spot an imposter/identity thief?
  • How to identify potential loss situations from common scams
  • How Red Flags for Identity Theft and BSA/Anti-Money Laundering training benefits you daily
  • How can you ask more questions about a suspicious transaction without alienating a member?
    • Checklist of common financial scams
    • Internet reference links to materials on fraud
    • Scam lobby poster from the FBI
    • Fraudulent check warning signs
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key


This informative session is designed for tellers, member service representatives, new accounts staff, and supervisors.