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Richmond Chapter

Chapter Officers

Name
Title
Credit Union
Phone
Penny Williams President  Richmond Postal FCU 804.355.9684 ext. 127
Ben Albee  Vice President Virginia Credit Union 804.560.5698
Lisa Lambrecht Secretary  Entrust Financial CU 804.278.4706
April Lucy Treasurer Henrico FCU 804.266.0193 ext. 1504

League Directors/Key Contacts

Name
Title
Credit Union
Phone
Chris Burgess  League Director (Region 2, At-Large Director)  Baylands FCU 804.843.2520
Rose Gilliam League Director (Region 2, At-Large Director)  Argent CU  804.748.9488
Catherine McDermott League Director (Region 2, Class 1)  RiverTrace FCU  804.266.2767
Jane Watkins Chapter Legislative Representative Virginia CU 804.323.6000
Chris Williams League Director (Region 2, Class 2)  Henrico FCU 804.266.0290

Directory of Chapter Credit Unions

View the chapter's credit unions (includes a link to each credit union's website, if applicable.)

Visit the Chapter's Website!

For the latest news and information from the Richmond Chapter, see the Chapter website!

Meeting & Event Information

Richmond Chapter Meets Sept. 17

The Richmond Chapter of Credit Unions will be hosting its 2nd breakfast workshop of 2015 on Thursday, September 17th.

This breakfast workshop will enhance your sales presentation to members and you will see that it isn’t really selling, it’s telling.  We work hard every day to exceed our members’ expectations, but if we allow an opportunity to go by where we could have mentioned a product or service that would have benefitted them, we have dis-serviced them. 

Dee Dee Metter is the training representative for SWBC and guides credit union teams on making sales presentations natural and comfortable.  Her style will show you how general conversation can turn into results.    

What is Sales Effectiveness?

  • Difference between Service and Sales

The 5 “Rs” (Rapport, Researching, Recommending, Responding & Reinforcing)

  • Rapport: It’s all about the Member
  • Researching Member Needs
  • Recommendation: Product Offering
  • Responding to Member Concerns
  • Reinforce the Member’s Decision 

When: Thursday, September 17th

Time: 8:15 am – 9:30 am

Where: Virginia Credit Union, 7500 Boulders View Drive, Richmond, VA 23225

Breakfast: Light breakfast will be provided

RSVP: By Sept. 10 to Lisa Lambrecht, Richmond Chapter of Credit Unions Secretary at llambrecht@entrustfcu.org

Cost: The cost per attendee is $25. Please make your check payable to “Richmond Chapter of Credit Unions”.  You can pay at the registration table or mail your payment to: 

April Lee Lucy, CPA
Vice President of Finance
Henrico Federal Credit Union
9401 West Broad Street, Henrico, VA 23294

PLEASE NOTE: Cancellations will be accepted up to Sept. 10, 2015. If after that date you are not able to attend the workshop, the workshop fee is still due to the Richmond Chapter of Credit Unions.  We encourage you to find a replacement.